Manager, IT

Currently we are looking for a Enterprise Applications Support Delivery Manager to join our global team from one of our Madrid’s locations!

Your role:

• Enterprise Applications Service Delivery Manager – covering multiple business areas (ERP, Supply Chain, Engineering, HR, …)
• Responsible for Enterprise Application Service Delivery within the Business Areas and regions,
• Operate effectively as a unified team with other EnSite Leaders to meet the deliverables as promised to business in achieving quality-solution on time.
• Owner of the demand management process from a Service Delivery perspective
• Evaluate and approve solutions for changes / enhancements with an enterprise mindset and focus on value-addition/usability/long-term sustainability
• Drive the implementation of long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCO
• Provide insight to EnSite leadership with weekly reports, metrics, KPIs, issues and risk analysis for the respective business areas
• Responsible for resource planning and optimization of EnSite Service Delivery team
• Support EnSite leadership by participating in strategy meetings, driving cost reductions and increase value of EnSite
• Improve user experience by maintaining training materials, provide insight in open tickets and requests, continuous improvements in service delivery
• EnSite KPI / Metrics Dashboards to provide insights into EnSite performance
• Ticket Trend Analysis to address root causes and reduce ticket volumes
• Site Health Checks to maximize our investment in the EnSite technologies
• Maintain high-level knowledgeable about applications, tools and technology supporting the global business areas
• Build and lead a team of Business Process Experts focused on global business processes within the business areas
• Support projects during scope / design, testing and hypercare cycles to ensure supportability and a smooth transition into EnSite

Your profile:

• Strong management experience in large multi-ERP application landscapes (Oracle, SAP)
• Leadership skills; able to lead a team of cross-functional experts
• Strong IT acumen related to ERP systems and processes (Procure to Pay, Order to Cash, Plan to Manufacture and Accounting to Close)
• Experience working with various ERP environments, preferably having exposure to multiple ERPs and other 3rd party bolt-ons.
• Must be able to proactively resolve issues
• Must be highly organized, have attention to detail and have excellent communications skills.
• Ability to coordinate multiple tasks at one time.
• Has the ability to work in a cross-functional matrix environment
• Proficient in English language.
• Experience: Mid-level (3-5 years of management experience).
• Flexible work hours
• Travel maximum 25%

What we offer (among other benefits)/depending on the exact location:

• Canteen 100% founded by the company
• Flexible working time: 30 minutes ahead or behind
• Summer timetable (shorter working hours)

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