General Manager

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness center. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What we are looking for…

We are seeking for a talented General Manager capable of combining both the ability to deliver exceptional service and to manage a large team in an organized, meticulous, structured, and effective manner. The goal is to create a unique experience that includes numerous staged activities at the heart of an impressive estate.

Management

• Oversee the establishment, ensuring profitability and profit margins.
• Manage the daily operations of the establishment. Monitor and evaluate profitability. Develop and utilize dashboards to track business activity.
• Assess material and immaterial resources necessary for smooth operations.
• Organize the supply of materials, equipment, and provisions.
• Responsible for legal compliance and follow-up.

Business Development

• Be accountable for achieving the commercial, managerial, and financial objectives of the hotel.
• Prepare the budget and implement action plans to ensure profitability.
• Adapt flexibly, intelligently, and proactively to the needs of the business while anticipating future challenges.
• Continuously adjust the service offering according to customer trends.
• Conduct market and competitor analysis.
• Monitor and evaluate service quality.
• Implement promotional initiatives for the establishment.

Leadership & Communication

• Act as the hotel’s first “ambassador” with clients and local institutions.
• Ensure client satisfaction (guests, employees, and owners) and the quality of services offered.
• Supervise, lead, and manage a team of 400 employees while developing their skills.
• Assess training needs and implement actions accordingly. Handle recruitment and terminations.
• Lead meetings.
• Manage press relations and coordinate public relations.

Qualifications

What we are looking for…

• Language skills: Fluent in Spanish (additional English and Catalan/French an advantage).
• Industry experience: Minimum 10 years’ experience in upscale or luxury hospitality, with at least 5 years in senior leadership roles.
• Lifestyle expertise: Strong background in lifestyle or design-driven hotels, with a deep understanding of brand positioning, guest experience, and market differentiation.
• Operational excellence: Demonstrated success in managing large-scale hotel operations (rooms, F&B, events), ensuring high service standards and profitability.
• Turnaround track record: Proven experience in revitalizing underperforming properties, introducing creative concepts and initiatives that drive topline revenue growth, guest satisfaction, and team engagement.
• Commercial acumen: Strong grasp of financial performance, revenue management, and strategic business planning.
• Leadership: Collaborative, innovative, and results-oriented, with the ability to inspire diverse teams and foster a culture of creativity and accountability.
• Stakeholder management: Experience working with ownership groups, asset managers, and corporate teams, balancing strategic alignment with local execution.
• Entrepreneurial spirit with a passion for innovation and guest-centric experiences.
• Strong communication and interpersonal skills, able to represent the property with confidence in both local and international markets.
• Resilient, adaptable, and solution-driven, with the ability to thrive in a highly competitive and dynamic environment.

Additional Information

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore/Accor family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

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