After Sales Customer Service Coordinator

Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!

What You Can Expect

To lead and support after-sales operations, ensuring high levels of customer satisfaction, efficient service delivery, and continuous improvement. The senior team member acts as a key point of contact for complex customer issues and supports junior staff in achieving performance goals.

How You’ll Create Impact

Key Responsibilities:

• Customer Support & Issue Resolution
  • Handle escalated customer inquiries and complaints with professionalism and efficiency.
  • Ensure timely resolution of technical and service-related issues.
  • Maintain strong relationships with clients and partners (sales and distributor).
• Mentoring
  • Support onboarding and training new team members.
  • Provide guidance and coaching to junior staff.
  • Act as a role model in delivering excellent customer service.
• Process Improvement
  • Identify and implement improvements in after-sales processes.
  • Collaborate with cross-functional teams to enhance service delivery.
  • Monitor KPIs and suggest corrective actions when needed.
• Reporting & Documentation
  • Maintain accurate records of customer interactions and service activities.
  • Prepare reports on service performance and customer feedback.
  • Contribute to internal audits and compliance checks.
• Product & Technical Knowledge
  • Stay updated on product developments and service protocols.
  • Provide technical support and advice to customers and colleagues.

What Makes You Stand Out

Qualifications & Skills:

• Proven experience in after-sales or customer service roles (3+ years preferred).
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Leadership qualities and experience in mentoring or supervising others.
• Familiarity with CRM systems and service management tools. Service Max

Technical background or product knowledge relevant to the industry is a plus

Your Background

Key Competencies:

• Customer-centric mindset
• Accountability and ownership
• Team collaboration
• Adaptability and resilience
• Analytical thinking
• Service Max
• SAP

Travel Expectations

EOE/M/F/Vet/Disability

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