Retail&CG Client Relationship Manager SPAI

Retail&CG Client Relationship Manager SPAI

The Opportunity:

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an ambitious spirit who want to make a difference in this world. Be one of our big deal makers and join the success story: we are looking for Retail&CG Client Relationship Manager SPAI to join our team in Spain!

Job Summary:

We are seeking a Client Relationship Manager with +10 years of experience in Retail and Commerce. The ideal candidate will excel in authoring and negotiation and ideally have experience in sales planning and execution. This hybrid role requires travel and proficiency in Spanish and English focusing on building and maintaining strong client relationships.

Your Key Result Areas

• Develop and maintain strong relationships with clients in the Retail and Commerce sector to ensure satisfaction and loyalty.
• Collaborate with clients to understand their needs and provide tailored solutions that align with their business goals.
• Utilize authoring and negotiation skills to draft review and finalize agreements that benefit both the client and the company.
• Coordinate with internal teams to ensure seamless execution of client projects and initiatives.
• Monitor client accounts to identify opportunities for upselling and cross-selling additional services.
• Conduct regular meetings with clients to discuss progress address concerns and gather feedback for continuous improvement.
• Analyze market trends and client feedback to provide strategic insights and recommendations to the company.
• Ensure timely and accurate communication with clients keeping them informed of project status and any changes.
• Travel as required to meet with clients and attend industry events representing the company professionally.
• Maintain accurate records of client interactions and transactions in the company´s CRM system.
• Work closely with the sales team to support planning and execution efforts leveraging domain expertise.
• Provide training and support to clients on new products and services enhancing their experience and satisfaction.
• Contribute to the company´s purpose by fostering positive client relationships that drive business growth and societal impact.

Your Qualifications

• Experience in commercial proposals for technology services across the full portfolio for Retail (Mobility, Digital factories, Commerce, QA & Automation, Data Analytics & AI, SAP, Salesforce…)
• Experience in managing retail accounts (Monitoring sales KPIs, profitability, and customer satisfaction)
• Negotiation of contracts and closing of high-value commercial agreements. Exhibit excellent authoring and negotiation skills with a proven track record of successful agreements.
• Knowledgeable about the market and technological trends in the Retail sector.
• Possess domain expertise in sales planning and execution enhancing client engagement.
• Show adaptability to a hybrid work model with the ability to travel as needed.
• Display strong interpersonal and communication skills essential for client relationship management.
• Be a native Spanish speaker with strong English reading and writing skills.

This is a flexible-hybrid opportunity.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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