Ria Money Transfer
Description
Job Description
Job Title
Agent off-site Specialist
Division/Department
Compliance
Location
Alcobendas (Madrid, Spain)
Reports to
Agent Oversight Supervisor
Position Type : Full -time
Position Class
General Description
The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including audit quality assurance, as well as auditor training and support for our agents. The mission of this role is to ensure that our agents adhere to the company’s processes and procedures regarding compliance.
Job Functions / Responsibilities
- Phone Audits across Europe
- Prepare and participate for/in Agents Onsite Audits and training campaigns.
- Application of company’s compliance policies and internal procedures in agent
- Ensure the quality of the Phone Audits across Europe.
- KYA Review Checks
- Training local teams in Compliance
Skills And Abilities
- Advanced Excel skills, including execution of simple Macros , and us e of Power BI too l s.
- Availability to travel around Europe (up to 30% maximum).
- Fluent in English and a French.
- Phone Communication skills.
COMPETENCIES (diction ary)
- Integrity & Accountability
- Commitment to the organization
- Analytical thinking
- Teamwork & Conflict Management
EDUCATION
- Valuable some training in Compliance (AML, Fraud, etc )
Work EXPERIENCE
- Relevant experience in Compliance is a plus.
- Previous experience working in an administrative role, call center, analyzing documentation.
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