Apprentice Export Customer Experience

Apprentice Export Customer Experience

Barcelona

Hybrid

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated

Your key responsibilities

• Sales Order entry
• Handling customers communication
• Proactive follow up of Shipments to MENA & TR Region.
• Tracking of open Shipments with Firmenich Freight Forwarders (Sea and Air).
• Preparation of Export Documents for the assigned markets.
• Close interaction with Customer Experience, Forwarders, Warehouses
• Processing requests for information / quotation
• Advising CSX on Logistic matters
• Creation of Claims and its follow up with QN Coordinator
• Incoterm handling
• Creation of Reports (Event Manager)

We bring

• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our customers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring

• Knowledge of Export documents (BL , Coo, Packing list, EUR1) .
• Graduated in Business studies, Foreign Trades, International Logistics or Economics.
• Advanced level of English.
• Curious, responsible and willing to learn.
• Excellent communication skills and team spirit.
• Knowledge of MS Office applications and SAP knowledge is a plus.
• Dynamic and Proactive attitude

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