Grundfos
As a Back Office Engineer your function is contribute to a thriving CSSC Back Office team by understanding customer needs, providing technical quotation, information, advice, and assistance regarding Grundfos´ products and services to incoming inquiries from our customers through various Customer channels i.e., telephone, E-mail, live chat.
You will have 2 days home office work per week
What is the job about?
- Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
- Follow up on Customer interactions within set Service Level Agreements (SLA).
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
- Identify business opportunities and handover to external sales.
- Ensure customer master data is updated on portfolio of customers under their responsibility.
- Assist technical training for Front Line staff.
What do you need to apply?
- Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience
- Previous experience within Customer Services preference
- Organizational skills & accountability
- Familiarity with MS Office applications.
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Written and spoken English.
If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos
We look forward to hearing from you.
Apply
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