Logistics Service Coordinator

Job Title

Logistics Service Coordinator

Education

Bachelor’s Degree

Location

Madrid – Algete, M 28110 ES (Primary)

Career Level

Experienced (Non-Manager)

Category

Operations

Job Type

Permanent

Job Description

Coordination and execution of customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.

Responsibilities:

• Contact the dedicated customer for instructions/reminder
• Processing of agent and early warning messages(network contact)
• Communicate information to customers and partners in parallel
• Handling of anomalies/disputes
• Proposal for corrective and preventive measures
• Contact with the warehouse and other subcontractors
• Duty to inform and advise the customer on the formalities of the international movement of goods
• Duty to communicate the information of the files in charge to his hierarchical manager
• Monitoring the quality of service center services.
• Create SOPs when required to support the offshoring process.
• Trouble shooting to proactively find suitable solutions in time and manner to the customer.

Exemption Type

Exempt (Salaried)

Job Requirements

• 1-3 years of experience of logistics and forwarding operations/regulations and documentation or Degree in Logistics
• Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
• Computer literacy with Microsoft Software applications and /or other market leading software applications.
• Good communication skills in English (oral and written) (Minimum: B2 level)

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