SERVICE DELIVERY ANALYST

ABOUT THE TECH TEAM

Our global Tech team operates in an agile manner within a dynamic product organization.Immerse yourself ina collaborative environment where innovation thrives, and your contributions willplay a direct role in shaping the pathof our cutting-edge products. As a key player in our agile setup, you’ll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.

THE PRODUCT(S) YOU WILL WORK ON / THE TEAM YOU WILL WORK WITH

Service Delivery area is a part of Service Management GES department TECH. The main goal is to assure that all the Services provided by TECH are running properly. TheTeamiscomposedbySDManager,SDSeniorAnalyst,SDAnalystandL2ExternalSupportStaffOnSite.

WHAT IS EXPECTED OF YOU

The Service Delivery Analyst supports the Service Delivery Team in order to deliver the best user experience, as Service Delivery team is accountable of the user experience.

He/She ensures the correct functioning of technical equipment, with a particular focus on VIP/EXEC users and reports service delivery performance to theService Delivery Manager.

• Part of the IT Bar, support the Service Desk in the on-siteresolution of incidents (repair or replace parts,debugging,…)
• Execute end-user coaching to familiarize local users withdevices and the usage of collaboration tools to facilitateadoption
• Ensure the technical efficiency (network, devices,software) of the building
• Consolidate some reporting KPI to report to theService Delivery Manager
• Set up workstations with computers and necessaryperipherals (routers, printers, etc.)
• Verify operation of computer hardware (hard drive,mouse, keyboards, etc.)
• Install and configure appropriate software and functionsaccording to specifications
• Develop and maintain local area networks to optimizeperformance
• Maintain records/logs of repairs and maintenanceschedule
• Identify on-site computer or network equipmentshortages and place orders
• Assure the support, the advice and meeting for the VIP Members

Required profile:

• Windows & Apple devices and OS support.
• Basic knowledge of Active Directory, Network environments, Mobile devices and Meeting Room equipment.
• Support on Productivity/Desktop tools.
• Fluent in English and basic knowledge of Project Management.
• Certificate of Higher Education
• Experience in resolving L0/L1/L2 incidents
• Ability to be customer-oriented
• Ability to solve problems effectively & efficiently
• Ability to manage knowledge and ensure knowledge sharing
• Ability to work in a team
• Deep knowledge of the company detailed service catalog
• Excellent written and verbal communication skills
• Ability to be proactive
• In-depth knowledge of the local environment and specificities
• Knowledge of Microsoft O365 tools.

Job Posting End Date:

2025-06-30

Target Hire Date:

2025-07-01

Target End Date:

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